Refund policy

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

No Returns

We do not accept returns. If the wrong product arrives, or a product is damaged or flawed as a result of a manufacturing error, please send a picture to us within 30 days of receipt to receive reshipment or a full refund. Return of the item is not necessary.

Please contact us at nvotees@gmail.com and include your full name, address, telephone number, and order number in the email.